Refund Policy
1. Overview
We strive to provide the best products and services to our customers. If you are not satisfied with your purchase, our refund policy outlines the conditions under which refunds will be granted.
2. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The request for a refund must be made within 30 days of the purchase date.
- The product must be unused and in the same condition that you received it.
- The product must be in the original packaging.
- A receipt or proof of purchase is required.
3. Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Downloadable software products
- Perishable goods (e.g., food, flowers)
- Customized or personalized items
4. Partial Refunds
Partial refunds may be granted in the following situations:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
5. Refund Process
To request a refund, please follow these steps:
- Contact our customer service team at [vixxaplushq@gmail.com] with your order number and reason for the refund.
- Our team will review your request and, if approved, provide instructions for returning the item.
- Once we receive the returned item and inspect it, we will notify you of the approval or rejection of your refund.
6. Refunds
Once approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
7. Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [vixxaplushq@gmail.com].
8. Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable.
9. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at [vixxaplushq@gmail.com].
10. Changes to This Policy
We reserve the right to modify this refund policy at any time. Any changes will be posted on this page.
11. Contact Us
If you have any questions about our refund policy, please contact us at [vixxaplushq@gmail.com].